Call 24/7 Anywhere in Fort Myers and Lee County
- Phone: 239-356-3708
- Hours: 24 hours a day, 7 days a week, including holidays
- Service area: Fort Myers, Cape Coral, Lehigh Acres, North Fort Myers, Fort Myers Beach, Sanibel, Pine Island, Estero, Bonita Springs and nearby Lee County communities. See all service areas.
Map: Fort Myers, Lee County, Florida
What to have ready when you call
- Your address and ZIP code
- What happened and when you found it
- Where the water came from, if you know
- Which rooms are wet
- Whether the water and power are off
- Whether it's a condo, rental, manufactured home or business
- Your insurance company, if you plan to file a claim
What to do right now
- Shut off the water at the fixture or the main.
- Cut power at the breaker to rooms where water reaches outlets or appliances. Don't stand in water to reach the panel.
- Photograph and video everything before cleanup.
- Move belongings off wet floors.
- In a condo, contact the unit above and building management.
Every step in one list: the first-hour water damage checklist.
What happens next
We confirm the details with you before anyone arrives. Before work beyond emergency water extraction, you should get a written estimate. See how our service works and typical prices in the water damage cost guide.
What to do by situation
Burst pipe or supply line. Shut off the valve under the fixture or the main water. Cut power to wet rooms. See burst pipe cleanup.
AC leaking. Turn the AC off at the thermostat, empty the drain pan if you can reach it safely and soak up the water. See AC leak water damage.
Water through the ceiling. Turn off the breaker for any light or fan in that area, put down buckets and stay out from under a sagging ceiling. See ceiling leak help.
Toilet or drain backup. Stop using all water in the house, keep children and pets away, and don't try to clean sewage with household mops. See sewage backup cleanup.
Water heater leak. Close the cold-water valve on top and cut its power or gas. See water heater leak cleanup.
Flooding from outside. Wait until it's safe, keep the power off and photograph everything. See flood and storm cleanup.
Leak from the condo above. Contact the unit above and building management, cut power to wet areas and photograph everything. See condo water damage.
Found water after being away. Shut off the water, note the date you found it and photograph everything. See water damage in vacant homes.
After you call
- Keep your phone nearby in case there's a follow-up question.
- Keep photographing as things change.
- Clear a path to the wet areas and the water heater, AC closet or main shut-off.
- Let your insurer know that you have water damage, if you plan to file a claim.
- Write down when you found the water and what you did.
For property managers, landlords and businesses
Call the same number for rentals, condos, offices, stores and restaurants. Tell us how to reach the tenant or on-site contact and how access works. See commercial water damage.
Questions
Is this number answered at night?
Yes. 239-356-3708 is answered 24/7, including nights, weekends and holidays.
Do I need to know where the water came from?
No. Tell us what you see, and a plumber, roofer or HVAC technician can find the source if needed.
Should I call my insurance company first?
You can do both. Stop the water and start drying, and report the claim to your insurer promptly.
Do you help businesses and rentals?
Yes. See commercial water damage.
Can I call for a home I'm not at right now?
Yes. If you're away, tell us who can give access, such as a neighbor, home watch service or property manager.
What if the water is already stopped?
Call anyway. Water left in walls, under flooring and in cabinets can cause mold within 24 to 48 hours even after the leak stops.
Water damage right now?
Call 239-356-3708 answered 24/7